| Technical support is available to customers with current technical support all business days except Singapore public holidays from 8AM to 6 PM Singapore Time. In addition, the ZEMAX Knowledge Base is available 24/7 and contains many useful articles |
Please note that technical support does not include: |
- Questions about design decisions. We sometimes get asked questions like "should I use an aspheric surface or add an extra lens?" We can tell you how to do either, but the decision on which choice is best for your application is something you have to decide.
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- Questions about basic optics theory. There are many resources for you to use, like the books referenced in the first chapter of the ZEMAX User's Guide, or our series of training courses. We can't teach optics as part of technical support.
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- Questions about fabrication or tradeoff decisions. Again, your choice of vendor or manufacturing method is something you have to decide for yourself.
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For these kinds of questions, the services of a qualified optics consultant who is a specialist in your area of work should be used. We can help to put you in contact with suitable consultants, if you wish. |
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